Themes

  • Communicating and building trust has to be practiced with all.
  • Snapping Behaviors breed resentment. Make them illegal.
  • Demanding what isn’t modeled dilutes trust.
  • Professionalism means performing at a constant despite distractions.
  • Displays of anger evaporate credibility.
  • Strive to see beyond roles and treat people like people.
  • Humanize the environment and promote a sense of belonging and sincerity.
  • Legalize mistakes and permit initial ineptness while learning new skills.
  • Place a higher value on your people than the tasks they’re working on.
  • Learn to treat people how they like to be treated.
  • Give recognition with specificity.
  • Animate interactions and re-learn how to show joy, enthusiasm, and delight.
  • Find ways to make time to just play and experience fun stuff together. * Don’t make everything a skill building and learning-centered activity. Find ways to make time to just play and experience fun stuff together. *
  • Build and manage relationships so when human mistakes are made, they can be handled with care.

* Find ways to make time to just play and experience fun stuff together.